Lead time

Sena New York is a new brand embarking on an exciting journey and we are working hard to provide our customers with the highest level of service possible. All of our items are handcrafted and held to our stringent quality standards, with each piece being checked before shipping to our customers. Therefore, we ask that you please pardon our current production lead times of 2 to 3 weeks. This lead time will shorten in the near future.


shipping

After shipping, all domestic orders will arrive within 1-3 business days via USPS. We offer complimentary shipping within the USA.

For international shipping outside of the USA, we offer two options at checkout:

  • USPS First Class Mail International (7-21 days)

  • DHL Express Worldwide (3-5 days)

Sena New York is not responsible for any delays caused by the customs clearance process, or taxation in overseas countries. Neither is Sena New York responsible for lost packages due to incorrect address information supplied by the customer.

For more information and shipping inquiries, please contact us.


RETURNS

Change of heart? No problem! We accept exchanges or refunds within 14 days after delivery.

Your purchase should be returned in saleable condition with all original product packaging (box, leather pouch, cloth, and care card). Goods will be refunded upon inspection on arrival (excluding original delivery charge). Ensure that the item is placed in the leather pouch and enclosed in the box to avoid scratches. Any damage caused by negligence during the return process will be the responsibility of the customer. The item is the responsibility of the customer until it reaches Sena New York. Therefore, we recommend that the parcel be sent using a traceable delivery service.

Please note that resized items, customized, damaged, or otherwise altered after delivery will not be accepted for return. Shipping charges are not refundable.

For more information and return inquiries, please contact us.